Last updated: 22 September 2026
Transport Ops ("we," "our," or "the Platform") is the developer and operator of the applications and services described in this policy. This is the same developer name used for our Google Play store listings.
com.transportplatform.parentapp and iOS bundle identifier com.transportplatform.parentapp.com.transportplatform.driverapp.Together, these applications are referred to as the "Services". Schools, corporate employers, and their appointed transport providers ("Operators") use the Services to manage student and employee commuter transport. This policy explains what personal data the Services collect, how it is used, and the choices available to you.
The Services are provided to you by the specific Operator (school, company, or transport provider) that issued your login — your data is controlled by that Operator, and the Platform acts as their data processor. If you have questions about a specific Operator's use of your data, contact that Operator directly, or use the contact details below and we will route your request accordingly.
Name, email address, phone number, and login credentials for parents/guardians, employees, drivers, and administrative staff.
For students and employees using the transport service: name, photo, grade/class or department, assigned pickup/drop-off route, and an ID badge (NFC card or QR code) used to record boarding and alighting. This information is entered by the Operator, not by parents directly, and is used to identify passengers during attendance and safety checks.
While a trip is active, the driver's device shares real-time vehicle location so parents/guardians and Operator staff can track the bus and receive accurate arrival estimates. Driver App may collect and transmit precise location in the background, including when the app is closed or not in use, but only while a trip is active. Location sharing stops automatically when the trip ends. Authorized Operator staff and linked parents or guardians may view this location. Trip location, routes, timestamps, and boarding/alighting records are retained to support attendance reporting and safety investigations. Location is not used for advertising or sold.
In Parent App (Transport Ops), a parent or guardian may optionally use the phone's current location while the app is open to place a pickup or drop-off pin in a location-change request. The app requests foreground location permission before doing so. The selected coordinates are submitted to the relevant Operator for review; Parent App does not collect background location.
Messages exchanged between parents/guardians and Operator staff through the in-app Communication Center, including any photo or voice-note attachments.
A device push-notification token (used to deliver trip status alerts, incident notices, and messages), and standard device/app diagnostic information generated by the mobile operating system.
Data is scoped to the Operator that provides your account — it is never shared across unrelated schools, companies, or transport operators on the Platform. We share data with the following categories of service providers, solely to operate the Services:
We do not sell personal data, and we do not use it for third-party advertising.
The Services process information about students on behalf of Operators (schools and transport providers), who are responsible for obtaining any consent required under applicable law before enrolling a student in the service. Parents/guardians can review and manage consent for their own child's data within the app. The Services are not directed at children — accounts are created and used by parents/guardians, employees, drivers, and staff, not by students themselves.
We retain personal data for as long as your account is active with an Operator, and for a limited period afterward as required for safety records, legal compliance, or legitimate business purposes (for example, raw GPS trip data is retained only for a limited operational window before being purged). Operators may request deletion of their organization's data at any time.
Data is encrypted in transit, and access is restricted using row-level security policies so that each Operator, and each user within an Operator, can only access data relevant to them. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Depending on your location and applicable law, you may have rights to access, correct, or request deletion of your personal data. To exercise these rights, contact your Operator directly, or reach us using the details below and we will assist in routing your request.
We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above.
Developer: Transport Ops
Applications: Parent App (Transport Ops) and Driver App (Transport Ops)
For privacy questions, data-access requests, or deletion requests, contact us at fancybustransport@gmail.com.